FAQs

CREATING A UNIQUE NEON SIGN FOR YOU

There are a total of 12 different neontube colors available. While designing you can see example of real neon sign in each color. The neon tubes are bright and flexible since they are constructed of premium silicone. Both when they are switched on and off, they have a really lovely appearance.

Our 36 font options include block, double-lined, and cursive styles. In addition to being exclusive to oNeonCrafts, our range is the broadest provided by an LED neon sign manufacturer. The fact that we can use practically any typeface, character set, or writing style makes the situation even better.

While creating your own neon sign you can write in additional requirements that you want design proof before production. And our team will email you the design within next 24 hours.

Yes! We do provide one or more designs for your approval as part of our free design service for customers. We will gladly offer a partial or full refund if you change your mind and want to change or cancel your order before the sign is produced. A customized sign order cannot be refunded after it has been approved and put into production.

oNeonCRAFTS MANUFATCURING

Our custom neon signs are handcrafted using high quality neon LED flex and an acrylic sheet backing according to your approved design. PVC and acrylic are the materials used. Our line of outdoor signage is created with water repellent neon tube that can sustain outside weather.

Signs are produced by oNeonCrafts in a number of nations, including the USA, Canada, and the UK. Depending on workload or during holidays we use warehouses in Asia and Europe as well.  Your location and the specifications and needs of your sign would determine where your sign is manufactured.

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, black or white.

ABOUT CUSTOM oNeonCrafts PRODUCT

Most of oNeonCrafts' range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.

Most oNeonCrafts products come with a 2m long cord that comes with AC adapter. A free remote & dimmer will automatically be added to your order at checkout.

Hanging your new neon light sign is surprisingly easy.  Custom Neon signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard.  Custom Neon signs are safe to transport and easy to install.

For wall mounting your new neon light you’ll need one of our Wall Mounting kits which must be purchased at the time of ordering your sign as they require a specific hole size. To hang the sign you'll need one of our Sign Hanging kits or you can also do it yourself with hardware store items.

Click Here to view the full Installation Guide

Our LED Neon is available in 6mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts.

If your custom order is for a sign larger than 7ft by 3ft it will be made on two or more backboards that can be easily arranged together.

Doing this keeps the signs safer during shipping.

By default, Custom Neon signs are mounted on a clear, acrylic backboard. We offer two standard backing options at no extra cost.

We also offer acut-to-letter acrylic backboard option, as well asacrylic standsand open boxes. The cost for these options is shownon the tool.

Our remote & dimmer offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse. They also allow you to dim the brightness of your sign, which can help with exposure when taking photos in front of your LED neon sign or when using it as a feature for a photo shoot.

Payment & Shipping

Shop Neon Signs - Payment for all signs and products ordered through the Custom Neon online shop is taken at the point of sale.

Design Your Own Neon Signs - Payment for all custom made signs that you design online using our Create Your Own Neon tool is taken at the point of sale.

oNeonCrafts offers free standard shipping for all orders, regardless of value, and also provides a rush order option for an additional cost. Delivery times can vary due to customs clearance.

Neon signs from oNeonCrafts are handmade, so there is production time for each order. Most customers receive their neon signs within 15 days, but customs clearance may delay delivery in some countries.

We ships neon signs to physical addresses in the 50 states of the United States, the District of Columbia, and worldwide. They do not ship to PO Boxes and may not be able to ship to APO/FPO/DPO addresses.

In case a neon sign is damaged in transit, oNeonCrafts will resolve the issue if it is reported within 14 days of delivery. A clear photo of the damage to the sign, the box, and the shipping label on the box must be provided

oNeonCrafts takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt-out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt-out of the signature on delivery requirement, oNeonCrafts will take no responsibility for lost, missing or stolen parcels that have been marked as ‘delivered’ by the shipping service.

LED Neon Flex vs Glass Neon FAQ

The main differences between glass neon signs and LED neon signs are:

Affordability: LED neon signs are cheaper than glass neon signs and easier to replace light tubes. Glass neon signs are pricier to purchase and costly to repair.

Durability: LED neon flex is made of high quality, flame retardant PVCs and is flexible. Traditional neon signs are made of fragile, breakable glass that shatters easily.

Energy Efficiency: LED neon signs have a low power usage with an input voltage of 24V/120V whereas the traditional glass version uses an input voltage of 3KV-18KV.

Safety / Suitability for Home Decor: The lower voltage means LED flex signs remain cool to the touch and there’s no glass to break. Glass neon signs are not usually considered suitable for homes with children due to the safety risks from breakages, mercury and neon gas.

Ease of Installation: LED neon signs generally do not require a specialist installation team. Unless they're very large or you need them to be installed in a specific manner, they can be hung or wall mounted as you would any other piece of wall art. The weight, fragility, and power requirements of traditional glass tube neon signs usually require specialist installation.

Easy to Maintain: Neon look LED signs are practically maintenance free. Depending on the placement and climate, traditional glass neon light signs will require maintenance which must be carried out by a trained professional.

Lightweight & Portable: LED flex is considerably lighter than glass neon tubes making LED signs lightweight enough to use just about anywhere including bedroom décor, portable party lights, for events, and much more.

Noise: LED neon signs are very quiet and produce virtually no buzzing sound. Glass neon signs, on the other hand, are famous for "the buzz".

Interference: LED flex signs will not cause interference with your TV, Wifi, etc... Glass neon signs can cause interference with infrared remote controls.

Brightness: 210 Lm/m makes LED flex neon brighter than traditional glass neon which produces a warmer light at 197 Lm/m.

Lifespan: LED neon flex signs will keep shining for approximately 100,000 hours of use. Glass neon signs offer approximately 10,000 hours of use.

Nostalgic Appeal: The vintage neon look can be recreated using LED flex but it won’t be exactly the same.

We’ve highlighted the differences we are most frequently asked about in our Glass Neon vs LED Neon Signs infographic page.

LED neon flex signs can be up to 10x more energy efficient than the same sign made from glass neon tubes. LED neon flex has a low power usage with an input voltage of 24V/120V. Compared to a typical glass neon sign's input voltage of 3KV-18KV, LED neon signs have lower electricity costs and greater safety. When used correctly, LED neon flex signs have a lifespan that can be up to 5x longer than glass neon signs which means less wastage. Finally, LED neon signs do not contain neon gas, mercury or any other harmful chemicals that can make recycling difficult. As an added bonus, we can now offer wooden backboards.

Returns, Refunds & Warranty

oNeonCrafts offers returns and refunds for faulty products only. oNeonCrafts will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of oNeonCrafts.

oNeonCrafts products include a 24 month warranty which covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty.

In case of any problem with the order, customers can reach out to us with refund requests.

After looking into all details we will issue refund if eligible.

About oNeonCrafts Custom Signs

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

Affordable

24 Months Warranty

Durable

Energy Efficient

Easy to Install

Low Maintenance

Lightweight

Our signs are made from high-quality acrylic and LED flex, which is powered by LED lights and cased in flex rubber tubing or acrylic. LED flex is a cost-effective, durable, energy-efficient, and safer alternative to traditional glass neon, while still providing an incredible visual impact.

Our signs are affordable and competitively priced. Despite offering high-quality products and excellent customer support, oNeonCrafts is able to keep its prices lower than its competitors by not marking up its prices as much.

Our signs are safer than traditional neon signs because they are made with LED flex instead of glass, which makes them more durable, energy-efficient, and lightweight. LED lighting will not overheat, and all of oNeonCrafts' LED flex neon signs have UL certification.

24/7 Customer support

You can easily contact us through this form here

For more info you can contact us at

info@oneoncrafts.com

Here are the steps you should take

Send us an email at info@oneoncrafts.com with the following information

Mention order ID, your address, and contact number. Our customer support team will get back to you within an hour.

Contact us within 48 hours to get your changes done for your neon sign.

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